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IMPORTANT DEBIT CARD CONVERSION NOTIFICATION

To better serve our members, HealthShare Credit Union converted to a new debit card processor on Monday, November 5, 2012. We are made this change in order to improve our technology and save money for our member-owners. We expect minimal impact to our members during this conversion. However, if you should experience trouble while processing a transaction, please call us directly at (336) 832-8119 option 1. You can call between 7:15am and 4:45pm Monday – Friday.

Will I receive a new debit/ATM card?
If you are currently using a BLUE Visa Debit Card, the answer is NO. You will not receive a new card until your current card expires.

If you are currently using a WHITE ATM card, the answer is YES. You will receive a silver Visa Debit Card to replace your existing white ATM card. You will still only be able to use the card as an ATM card to withdrawal cash only at ATM machines. You will not be able to use the card in stores. It will only function as an ATM card.

Are all current cards being converted?
Generally, all cards are being converte
d except:

  1. Cards with no activity within the last six months.
  2. Cards that we issued over 3 months ago that were never activated.

These standards were selected primarily for security purposes.

Will my card limits change?
Yes. You can now withdrawal up to $610 daily in cash and $5,000 daily in purchases.

How do I activate my new card?
You can call 1-866-985-2273 from your registered phone number and you will be prompted to enter your card number and the last four digits of your social security number. If you should experience any issues, we may need to update your information on the system. Please call us between 7:15am and 4:45pm for assistance.

Can I change the PIN on my existing and/or new card?
Yes. You can call 1-866-985-2273 from your registered phone number and you will be prompted to enter your card number and the last four digits of your social security number. If you should experience any issues, we may need to update your information on the system. Please call us between 7:15am and 4:45pm for assistance.

How will I be affected during this conversion?
Most of our members will not be affected du
ring this conversion, however, if you should have any issues processing a transaction or have additional questions, please call us directly at (336) 832-8119 option 1.

Will I have to change any direct debits that I have setup with my current card?
No. Your scheduled transactions should not be affected during this process unless you received a new card with a new card number. If your card number changed, please contact your merchant and give them your new card number.

If I make a deposit, when will it be available on my debit card?
Until our conversion is complete on 12/5/2012, we will be submitting a balance file to our new processor every hour on the hour. So, if you make a deposit at 8:00am it will be available after 9:00am for purchase or ATM withdrawal. Once we are fully converted on 12/5/2012, your deposit at 8:00am will be immediately available for purchase or ATM withdrawal.

We appreciate your support and patience during this transition!


 
 
Moses Cone Hospital
1200 N. Elm Street
Greensboro NC 27401
Wesley Long Hospital
501 N. Elam Ave
Greensboro NC 27403
Women's Hospital
801 Green Valley Rd
Greensboro NC 27408


Phone: (336) 832-8119  /  Fax: (336) 832-8129
healthshare@conehealth.com

 

 

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